![]() ![]() ![]() Open the Email Server Profile and then select Advanced. Verify the values of the Email Address, Username, and Password fields in the mailbox record in Microsoft Dynamics CRM. The correct port isn't configured within the Email Server Profile record in Microsoft Dynamics CRM.Ī setting in Gmail is preventing Server-Side Sync from authenticating to the Gmail mailbox. The email address, username, or password in the mailbox record in Microsoft Dynamics CRM aren't correct. The errors occur for one of the following reasons: The owner of the associated email server profile has been notified. Then, enable the mailbox for email processing.Īn unknown error occurred while sending the email message "Test Message". Make sure that the credentials specified in the mailbox are correct and have sufficient permissions for receiving email. If Microsoft Dynamics CRM is configured to use Server-Side Synchronization with Gmail, you may receive one of the following error messages:Įmail cannot be received for the mailbox. This article provides solutions to errors that occur when Server-Side Synchronization is configured with Gmail.Īpplies to: Microsoft Dynamics CRM 2013, Microsoft Dynamics CRM 2015, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM 2016 Service Pack 1 Original KB number: 3185281 Symptoms ![]()
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